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Frequently Asked Questions
Self-Paced Professional Mentoring

What will be covered during my mentoring session?
  During your mentoring session, the career assessment tools provided in this package will be discussed. Additionally, your online analyses can be discussed if you choose to disclose your results.
   
When should I schedule my mentoring session?
  You should schedule your mentoring session when you feel best prepared. We recommend completing the material provided in the package and the online tools prior to scheduling. Plan to schedule and complete your session before your program end date.
   
Who should I call if I have trouble scheduling my mentoring session?
  If you have any trouble with our on-line form, have questions regarding your mentoring session and availability, etc., please call our office, toll free 1-888-855-XCEO (9236). We can also be contacted via e-mail.
   
Where can I find my program start and end dates?
  Your program start and end dates can be found on your welcome letter. Your program start date is 10 business days from your date of purchase.
   
Why is my program end date different from the date access to the online tools expire?
  We recommend that participants use the online tools at least once prior to their session. By providing different expiration dates, participants may choose to use the online career assessment tools after the program end date to assess improvement and growth.
   
Who should I contact if I have trouble with the XPL Analyses & Tools?
  If you have any technical questions, cannot remember your log-in and password, or have trouble with the XPL Analyses, Combined Analyses, and 360° Exercises, please contact michelle@xceo.net.
   
Where can I buy a Self-Paced Professional Mentoring Package?
  You can purchase a silver, gold or gold plus Self-Paced Professional Mentoring Package by visiting the XCEO Store. Additionally, your package can be purchased by calling an XCEO representative at 1-888-855-XCEO (9236).

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